Details: **No Relocation Assistance Offered**The Application Implementation Support Engineer’s primary purpose is to perform technical support (receiving incidents and requests from multiple stakeholders, conducting analysis and driving to resolution), software installation and software upgrades. We are looking for someone who has experience in troubleshooting and analytical skills, who has excellent interpersonal communicational skills to collaborate with all levels of personnel, and understands rational database with a background in SQL. Position allows you to: Troubleshoot, diagnose and resolve client issues and requests escalated from the App Support Team Collaborate with and support other internal teams on customer issues and planning Document issues, resolutions and impact for internal teams and customers Perform software upgrades and coordinate with Project Managers to address customer issues Communicate status of incidents and requests, and discuss resolution timeframe with stakeholders to resolve technical issues Perform implementations, working closely with Project Managers and adhering to the project schedule Make recommendations on how the software and processes can be improved Work independently and proactively with strong decision making and problem solving skills Track time spent on each customer
Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts
Monday, 30 July 2012
Construction Tech Support
Details: The Shaw Group provides premier engineering, design, construction, and maintenance services to government and private-sector clients in a wide array of industries, including the energy, environmental, infrastructure, and emergency response markets.Summary:Support construction management and engineering at site in preparation of daily/weekly reports, gathering data, obtaining drawings/deliverables from vendors and home office engineering. Has experience and knowledge of construction methods and activities. May evaluate and interpret drawings and data. Provide help with system turnover, system walkdowns, red-lining drawings to reflect as-built condition.Responsibilities:•This is a non-exempt position responsible for the supervision of employees performing decontamination and remediation activities in assigned work areas.•Must work closely with Radiological Control personnel, Planning/Production personnel and various Engineering groups to maintain schedule fidelity.•Maintenance and remediation activities associated with work performed in the program requires detailed job planning and highly trained personnel in order to minimize radiation exposure and prevent the spread of radioactivity to areas where the general public might be affected.Specific Responsibilities include but are not limited to:•Supervise the progress of decontamination/remediation activities.•Provide Supervisory oversight and leadership for all personnel under his/her charge to ensure the highest possible safety; environmental, radiological, and operational standards are kept.•Maintain each individual work area and crew under his/her supervision with adequate materials and equipment. Ensure that all work efforts under his/her control are performed in a safe and efficient manner.•Serve as the operations liaison between various work groups in the field, and between the seller and buyer follow groups. Responsible to know the field status of all jobs under his/her status.•Keeps the Operations Manager, Radiological and Engineering groups informed on the radiological status of the job.•Assigns individual crew personnel to specific assignments.•Assures that radiological controls, individual training, and work practices are commensurate with conditions as found at the work site.•Audits work in-progress to assure compliance with established procedures.•Tracks personnel exposure at the job site, making sure available personnel have adequate exposure to complete the task.•Control the completion of routine and non-routine operations, ensuring that all work is planned and deadlines are targeted so as to maintain schedule fidelity.Qualifications/Competencies/Experience:•Requires a minimum of 5 years of management experience with responsibility for radiological and environmental decontamination and decommissioning projects.•Requires the selected candidate to qualify as a Production Radiological Controls Supervisor (PRCS).•Prior Naval Nuclear or Naval Reactors program experience is strongly preferred.•Must be a US Citizen; no dual citizenship.•Must be able to obtain and maintain a DOE "L" Security Clearance.
Wednesday, 18 July 2012
Direct Support Professional - Pleasantvale Rd - Tivoli, NY
Details: Will implement the daily operation of the assigned residence. Will implement ISP/IEP /Treatment Team goal methodologies and data collection.Will maintain mandated OPW/DD medication certification and will dispense medication as assigned. Will be prepared for and attend ITP and Treatment Team meetings. Ensures implementation of Treatment Team procedure. Will act as shift leader in the absence of the Residence Manager. Will be required to maintain van certification. This includes: participating in defensive driver classroom training, passing a written test, passing 2 road tests and updating a driver's abstract every two years. Will complete recreational lesson plans as required. Responsible for student / resident safety and supervision as well as ensuring student / resident rights. Completes monthly tracking on community intergration.
Tuesday, 17 July 2012
IT Help Desk & Support - Entry Level
Details: Title: IT Help Desk & Support – Entry LevelOverview: Provide support to the IT Department and Help Desk assistance to the end users. Primary Duties and Responsibilities- Provide basic support for the company software and personnel computer systems to include maintenance releases, service packs, and patch releases - Troubleshoot, diagnose, and repair basic end user software and hardware problems- Maintain software license library in compliance with copyright laws- Provide assistance to the Network Administrator on installation, testing and maintenance of company LAN and WAN hardware and software- Configure, install, and support additional computer peripherals, to include printers, bar code stations, workstations, modems, etc…- Provide support for non computer related hardware, i.e. phones, faxes, etc… - Responsible for ordering and creating purchase orders of IT Department needsGeneral- This position reports to the Network Administrator- Work schedule is 32 hours per week- May be required occasionally to work overtime and weekends- Position requires employee to be mobile, able to bend and kneel under desks, walk up and down stairs, between buildings, and be able to lift objects up to 40lbs- Position requires a valid Florida driver license and vehicle as employee will need to drive between the main building and company warehouses- Position requires some performing of duties in company warehouses that are not climate controlled
Sunday, 15 July 2012
System Support Analyst
Details: System Support AnalystAre you an experienced System Support Analyst looking for an exciting new position that offers you the opportunity to gain experience and on-the-job training? Do you want to work with one of the most financially stable companies in the state? If so, TM Floyd & Company has the position you seek.TM Floyd & Company is hiring an experienced System Support Analyst for a long-term W-2 contract position in Columbia, SC. The System Support Analyst will analyze application problems and recommend workable solutions. He/she will be a team player that is able to think outside of the box to solve technical issues. The System Support Analyst will participate in system performance monitoring and attend work sessions and implementation walkthroughs. He/she will create, analyze, and maintain statistical reports, management checklists, and departmental documentation. The ideal candidate for this position must have experience with AIX/UNIX, Windows Server, and WebSphere and possess the desire to have an immediate impact on the organization. He/she should have a bachelor's degree in information technology. Experience with SQL and Oracle are highly desired.If this sounds like the position for you, we encourage you to apply today!Each submitted resume will be reviewed, and qualified candidates will be promptly contacted by a recruiter. Please be sure your resume appropriately identifies and details your experience with the required skills and software.For more than 30 years, TM Floyd & Company has provided information technology and subject matter consulting services to payers and providers in the healthcare industry and carriers and vendors in the property and casualty industry.Depending on the length of an assignment, TM Floyd & Company offers its employees a generous array of benefits, including medical and dental insurance, flexible spending/Section 125 account, life insurance, short and long term disability insurance, 401K with company match, and paid time off.We also offer a referral bonus of $1,000 for any individual you refer to us, who completes 315 billable hours (approximately two months).TM Floyd & Company participates in E-VERIFY.Unable to work with 3rd party candidates or agencies.AAP, EEO, DVH
Direct Support Professional - West Kerley Corners - Tivoli, NY
Details: Will implement the daily operation of the assigned residence. Will implement ISP/IEP /Treatment Team goal methodologies and data collection.Will maintain mandated OPW/DD medication certification and will dispense medication as assigned. Will be prepared for and attend ITP and Treatment Team meetings. Ensures implementation of Treatment Team procedure. Will act as shift leader in the absence of the Residence Manager. Will be required to maintain van certification. This includes: participating in defensive driver classroom training, passing a written test, passing 2 road tests and updating a driver's abstract every two years. Will complete recreational lesson plans as required. Responsible for student / resident safety and supervision as well as ensuring student / resident rights. Completes monthly tracking on community intergration.
Wednesday, 11 July 2012
Technical Support
Details: Support clients on a Windows XP Operating System as a level 2 Desktop Support Professional with a world-wide financial client!ettain group has an immediate need for a level 2 Helpdesk Professional for a long term opportunity with a fortune 10 financial client. The client functions on a Windows XP Operating System and the resource will sit in Jacksonville, FL. Apply online today!Required:- Experience with remote desktop support- Experience setting up various workstations, printers, phones, internet access and various migrations. - Ability to troubleshoot software applications- Strong customer service skills - Hands on experience with Windows XP Operating System- Hands on experience with Microsoft Office Suite- Ability to provide basic network configuration - Ability to provide remote access supportDesired:- Exposure to some area of financial markets including various trading floors-Experience with Remedy, Maximo or other ticketing systems- Experience with scripting (VB and Windows host) in a junior level. **Candidates must be willing to work shifts that may include nights and weekends.For immediate consideration please apply online today and follow up with an email to
Technical Support
Details: Support clients on a Windows XP Operating System as a level 2 Desktop Support Professional with a world-wide financial client!ettain group has an immediate need for a level 2 Helpdesk Professional for a long term opportunity with a fortune 10 financial client. The client functions on a Windows XP Operating System and the resource will sit in Jacksonville, FL. Apply online today!Required:- Experience with remote desktop support- Experience setting up various workstations, printers, phones, internet access and various migrations. - Ability to troubleshoot software applications- Strong customer service skills - Hands on experience with Windows XP Operating System- Hands on experience with Microsoft Office Suite- Ability to provide basic network configuration - Ability to provide remote access supportDesired:- Exposure to some area of financial markets including various trading floors-Experience with Remedy, Maximo or other ticketing systems- Experience with scripting (VB and Windows host) in a junior level. **Candidates must be willing to work shifts that may include nights and weekends.For immediate consideration please apply online today and follow up with an email to
IT Technical Support
Details: IT TECHNICAL SUPPORTMonitors and maintains the computer and telecommunications systems for the company and provides Help Desk support for all the properties in the SHG hotel and restaurants.PREREQUISITES:Knowledge of; IT business, commonly used hardware/software for the hospitality industry, hardware/software commonly used in corporate office environments. Ability to write reports and effectively present information and respond to questions, communicate on demand. Willingness to travel up to 50% of the time. High School diploma, Technical School or Bachelor's degree preferred or equivalent work-related experience. Sitting, standing, walking for periods of time. Able to lift 35lbs. Source - News & Observer
Sunday, 8 July 2012
Technical Product Support Manager- 12019816
Details: Office Location / Address: NJ- NEWPORT OFFICE CENTER 7 480 WASHINGTON BOULEVARD JERSEY CITY NJ 07310 USA - 27969 Education Level: Bachelor's Degree Shift: Day Job Employee Status: Regular Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. Pro-actively monitor the critical CitiDirect and CFX applications and provide real-time application support to eliminate or avoid customer impact. Troubleshoot, diagnose and resolve problems and outages in production, UAT, and QC. Support application releases and other software updates. Deploy Digital certificates (Entrust, Verisign) in the various UAT and Production environments. Field technical calls from EBOC and customer service for Production and UAT issues. Support data center in resolving patch install issues. Support weekend maintenance activity.Hold daily deployment meeting and extensive co-ordination with the Technical Project Managers, Software Developers, Testers, Production Support, SAs and DBAs for planning and scheduling the deployment of code in the Production and Non-Production environments. Reviewing and approving UNIX, AIX, Windows 2003 and Database Installation instructions, verifying code base installs were successful. Preparing the weekly change calendars, creating change controls and follow up on their Approvals. Creation of Deployment and Release plans in Microsoft Project.
Sales Support Analyst 2- 12027043
Details: Office Location / Address: NY- COURT SQUARE I 1 COURT SQUARE LONG ISLAND CITY NY 11101 USA - 10242 Education Level: Bachelor's Degree Shift: Day Job Employee Status: Regular North America (NA) Consumer Banking: over 30,000 professionals working together to provide consumers with credit card, retail banking, wealth management, small business, mortgage and commercial banking and payment products and services. Within North America Consumer Banking, there are three primary business areas, U.S. Consumer and Commercial Banking, Citi Cards, and the newly formed Global Enterprise Payments business. Commercial Banking Group Sales Suport Analysts are responsible in providing superior service in coordinating the implementation of Cash Management and Treasury products. This includes the completion of required customer agreements and documents by clients of the Commercial Business Group. The candidate will work closely with the CBG Cash Management Treasury Sales Team and their Cash Management Clients and must be able to articulate, be accountable, and maintain a high level of professionalism. The candidate will work with many service partners throughout Citi, as well as the Cash Management Enrollment Unit, in order to ensure products /services are processed and executed to industry and internal standards, and client expectations. This position will require both team work and independent interaction with assigned clients, including responding to inquiries and resolving implementation-related issues in a responsible and timely manner. It is fundamental that the candidate be knowledgeable about all Cash Management Product offerings (i.e. Foreign Currency Account Opening, ACH Origination, Controlled Disbursement, Zero Balance Accounts, Account Reconciliation, Citibusiness Online, Remote Check Deposit, etc.). Responsibilities will also include MIS performance tracking and additional projects as assignedThe information listed within this description is intended to indicate the general nature and level of work. It is not designed to contain, or be interpreted as, a comprehensive account of all the responsibilities and/or qualifications required of an employee assigned to this position.
Data Center Network Support Technician- 12021490
Details: Office Location / Address: OH-DATA CENTER-OHIO 306 GREIF PARKWAY DELAWARE OH 43015 USA - 27218 Education Level: High School Diploma/GED Shift: Day Job Employee Status: Regular Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. The Service Delivery Team's Technical Analyst is responsible for maintenance and delivery of all Compliance and Information Security components relative to the discipline, such as - SOX documentation, Basel II deliverables, and procedure manuals.Responsibilities include, but are not limited to:Installing/de-installing/relocating all distributed systems, network hardware (CSUs, DSUs, routers, switches, encryptors), and firewalls in the NA Data Centers.Installing/extending/relocating/testing all carrier circuits to the network hardware.Installing/de-installing/relocating all patch cabling for systems and network hardware.Installing/de-installing/relocating all diagnostic hardware (IDS/Probes/NetVCRs).Coordinate cabinet, power, circuit, and patch infrastructure installations w/various facilities, electrical, and communications vendors.Coordinate network component configurations w/GNCC, Network Integration, and Network Applied Engineering.Install/Coordinate SAN cabling infrastructure.Managing the floor, cabinet space, cooling, power, network port, and all consumable capacities (cables, HBAs, rail kits, etc.).Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices and best operations practices.Provide level two and three, hands-on, break/fix support for the data center systems and communications environments.Scheduling, coordinating data center infrastructure change controls.Ensuring compliance with data center standards, policies, and processes via change control process for all non-NASDT sponsored changes.Performing required compliance activity, such as scheduled walkthroughs, checklists, logs, and CITMP adherence, as dictated in the NASDT CITMP Level 3 documentation and self-assessments.Managing CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards.
Wednesday, 4 July 2012
Desktop Support (Migration, Windows 7)
Details: Desktop Support (Migration, Windows 7)Job Location: St. Louis, MO & Glen Allen, VAProject Duration: 18 month contractJob Description: Proficient in supporting Windows operating systems Versed in supporting the MS Office suite Experience migrating Windows XP to Windows 7 Experience with Blackberry hardware and software Exposure to desktop network connectivity diagnostics and troubleshooting (Including WiFi)Responsibilities: Experience with software troubleshooting Experience with various hardware platforms and diagnosing failed components Versed in various remote access technologies Experience supporting an Active Directory (Group policies) integrated environment
Monday, 2 July 2012
Desktop Support Technician 3rd Shift
Details: Panther Expedited Services, Inc. is the largest independent provider of premium transportation services including ground, air, ocean, and logistics. Headquartered in Seville, Ohio, Panther has offices throughout the United States, including Atlanta, Chicago, Denver, Los Angeles, and Sacramento. As we have expanded our expertise and service offerings, Panther has grown to include all types of ground, air, and ocean freight service. For more information, visit www.pantherexpedite.com. Panther is currently Seeking a Desktop Technician to support our users on the 3rd shift. The position will be located at our corporate headquarters in Seville, OH. This person must be available to train on 1st Shift, and work independently when switching to 3rd. This individual will be responsible for both desktop, and helpdesk support. This is an hourly position that will have Overtime Available. This is a great opportunity for a recent graduate of an IT program looking for their first opportunity. Monitor and maintain corporate servers. Helpdesk support as required Provide technical advice and support to system users Installs hardware and peripheral components such as monitors, keyboards, printers, and laptop/ desktop on users’ premises Provides updates, status and completion information to manager and/or users, via voicemail, e-mail or in-person communication Escalates major hardware/software problems to senior IT staff Assists in research and procurement of computer accessories and supplies Performs other duties as required Document resolution in ticket tracking software Strong organizational, presentation, and customer service skills
Help Desk / Desktop Support technician
Details: Panther Expedited Services, Inc. is the largest independent provider of premium transportation services including ground, air, ocean, and logistics. Headquartered in Seville, Ohio, Panther has offices throughout the United States, including Atlanta, Chicago, Denver, Los Angeles, and Sacramento. As we have expanded our expertise and service offerings, Panther has grown to include all types of ground, air, and ocean freight service. For more information, visit www.pantherexpedite.com. Panther is currently Seeking a Desktop Technician to support our users. The position will be located at our corporate headquarters in Seville, OH. This individual will be responsible for both desktop, and helpdesk support. Monitor and maintain corporate servers. Helpdesk support as required Provide technical advice and support to system users Installs hardware and peripheral components such as monitors, keyboards, printers, and laptop/ desktop on users’ premises Provides updates, status and completion information to manager and/or users, via voicemail, e-mail or in-person communication Escalates major hardware/software problems to senior IT staff Assists in research and procurement of computer accessories and supplies Performs other duties as required Document resolution in ticket tracking software Strong organizational, presentation, and customer service skills
Customer Support Technician
Details: Join us during this exciting time! Not only are we leading the way in creating innovative solutions for physicians and medical professionals everywhere, but we are also beginning a new chapter in the company’s history as we rebrand from Sage Healthcare to Vitera Healthcare Solutions.Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions that enable physicians and medical professionals to focus on patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems and processes 32 million transactions and 1.6 million e-prescriptions monthly.This position is located in our Tampa, FL office. The Associate Diagnostic Solutions Specialist position provides quality, professional healthcare software support that results in a high degree of client satisfaction. This includes assessing, documenting and resolving basic client issues within an inbound contact center. Proactively contact assigned clients to develop professional partnerships. Duties & Responsibilities Deliver world class customer experiences with each interaction. Proactively facilitates relationship management with assigned clients to address service needs Troubleshoot callers’ requests/problems and accurately record them. Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting and installation problems and questions; PC configuration and network configuration; OS and browser related issues. Escalate top priority, production-critical issues to the appropriate technical staff. Streamline and improve current procedures and assist in documentation and training. Ability to adjust schedule to provide extra phone coverage as needed. Global Incident Routing. This includes validation, processing, triage, routing decision points and assignment. Meet individual productivity goals set by management.
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