Details: Office Location / Address: OH-DATA CENTER-OHIO 306 GREIF PARKWAY DELAWARE OH 43015 USA - 27218 Education Level: High School Diploma/GED Shift: Day Job Employee Status: Regular Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. The Service Delivery Team's Technical Analyst is responsible for maintenance and delivery of all Compliance and Information Security components relative to the discipline, such as - SOX documentation, Basel II deliverables, and procedure manuals.Responsibilities include, but are not limited to:Installing/de-installing/relocating all distributed systems, network hardware (CSUs, DSUs, routers, switches, encryptors), and firewalls in the NA Data Centers.Installing/extending/relocating/testing all carrier circuits to the network hardware.Installing/de-installing/relocating all patch cabling for systems and network hardware.Installing/de-installing/relocating all diagnostic hardware (IDS/Probes/NetVCRs).Coordinate cabinet, power, circuit, and patch infrastructure installations w/various facilities, electrical, and communications vendors.Coordinate network component configurations w/GNCC, Network Integration, and Network Applied Engineering.Install/Coordinate SAN cabling infrastructure.Managing the floor, cabinet space, cooling, power, network port, and all consumable capacities (cables, HBAs, rail kits, etc.).Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices and best operations practices.Provide level two and three, hands-on, break/fix support for the data center systems and communications environments.Scheduling, coordinating data center infrastructure change controls.Ensuring compliance with data center standards, policies, and processes via change control process for all non-NASDT sponsored changes.Performing required compliance activity, such as scheduled walkthroughs, checklists, logs, and CITMP adherence, as dictated in the NASDT CITMP Level 3 documentation and self-assessments.Managing CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards.
Showing posts with label Technician. Show all posts
Showing posts with label Technician. Show all posts
Sunday, 8 July 2012
Monday, 2 July 2012
Desktop Support Technician 3rd Shift
Details: Panther Expedited Services, Inc. is the largest independent provider of premium transportation services including ground, air, ocean, and logistics. Headquartered in Seville, Ohio, Panther has offices throughout the United States, including Atlanta, Chicago, Denver, Los Angeles, and Sacramento. As we have expanded our expertise and service offerings, Panther has grown to include all types of ground, air, and ocean freight service. For more information, visit www.pantherexpedite.com. Panther is currently Seeking a Desktop Technician to support our users on the 3rd shift. The position will be located at our corporate headquarters in Seville, OH. This person must be available to train on 1st Shift, and work independently when switching to 3rd. This individual will be responsible for both desktop, and helpdesk support. This is an hourly position that will have Overtime Available. This is a great opportunity for a recent graduate of an IT program looking for their first opportunity. Monitor and maintain corporate servers. Helpdesk support as required Provide technical advice and support to system users Installs hardware and peripheral components such as monitors, keyboards, printers, and laptop/ desktop on users’ premises Provides updates, status and completion information to manager and/or users, via voicemail, e-mail or in-person communication Escalates major hardware/software problems to senior IT staff Assists in research and procurement of computer accessories and supplies Performs other duties as required Document resolution in ticket tracking software Strong organizational, presentation, and customer service skills
Customer Support Technician
Details: Join us during this exciting time! Not only are we leading the way in creating innovative solutions for physicians and medical professionals everywhere, but we are also beginning a new chapter in the company’s history as we rebrand from Sage Healthcare to Vitera Healthcare Solutions.Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions that enable physicians and medical professionals to focus on patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems and processes 32 million transactions and 1.6 million e-prescriptions monthly.This position is located in our Tampa, FL office. The Associate Diagnostic Solutions Specialist position provides quality, professional healthcare software support that results in a high degree of client satisfaction. This includes assessing, documenting and resolving basic client issues within an inbound contact center. Proactively contact assigned clients to develop professional partnerships. Duties & Responsibilities Deliver world class customer experiences with each interaction. Proactively facilitates relationship management with assigned clients to address service needs Troubleshoot callers’ requests/problems and accurately record them. Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting and installation problems and questions; PC configuration and network configuration; OS and browser related issues. Escalate top priority, production-critical issues to the appropriate technical staff. Streamline and improve current procedures and assist in documentation and training. Ability to adjust schedule to provide extra phone coverage as needed. Global Incident Routing. This includes validation, processing, triage, routing decision points and assignment. Meet individual productivity goals set by management.
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