Details: Mike's Carwash has a rare opening at our northeast Indianapolis support center for a Director of IT. This position exists to insure continuous and secure business operation and to provide leadership in the application of information technology to improve and enhance the organization’s business operations and financial performance. The Information Technology Director oversees all system applications, vendor relationships, business processes as they relate to our applications, and all of the organization’s information resources including staff, network, hardware and software utilization and expenditures. 1) Execute the Mike’s Mission, achieve our Vision and deliver on our Team Member Promise – Your primary responsibility is to ensure that your team is helping us achieve and deliver on the following... Mike’s MissionTo create lifetime Customers by delivering a clean, fast, friendly experience through engaged and valued Team Members.Mike’s Vision We will be the service industry leader by embracing innovation and providing opportunities for Team Members to reach their full potential, while ensuring profitable growth. Mike’s Team Member Promise At Mike’s Carwash, we recognize that you are the most valuable asset, and our greatest advantage in creating lifetime Customers.By listening to you and applying the principles of honesty, trust, and respect, we will help you reach your full potential and ensure the future success of the business.We will provide a safe, fun, rewarding, team environment with outstanding training and clear expectations, allowing us to achieve our Mission and Vision. 2) Inspire The IT Team – The enthusiasm and morale of your team is a reflection of your leadership. You will take actions and utilize available tools to engage and inspire the IT team to perform at their best and reach their full potential. Inspire Good Feelings – Your emotions have a large impact on the people that you lead. Your actions and words will encourage people to feel good…about themselves, about how their efforts are appreciated, and about the overall direction of our organization. Your resonant leadership will inspire their best performance. Specifically Acknowledge Positive Performance – You must take advantage of every opportunity to catch people doing things right. Most feedback that you deliver to a Manager should contain some positive feedback. You should also encourage peer-to-peer acknowledgement at each of your Locations. Document Outstanding Performance – In addition to verbally acknowledging positive performance, you will document it as well. You will maintain a “performance record" for each Location Manager. One section of this performance record is dedicated to positive aspects of your Managers’ performance. Reward Exceptional Performance – Writing thank you notes, handing out gift cards or other tokens of appreciation is a great way to reinforce positive behavior and encourage performance that is crucial to our success. Positively Reinforce ‘In the Loop’ Communication – After personally watching each edition of “In the Loop’, you will reference the concepts with your Team Members to inspire good feelings and provide an ongoing infusion of our culture. 3) Insure continuous and secure system operation Monitor system operations and network performance Ensure integrity and periodically test the integrity of backup operations Achieve and maintain payment card industry data security standards (PCI-DSS) compliance Monitor and administer access rights to the organization’s information resources Install application patches and release upgrades on a timely basis Develop and keep updated an appropriate disaster recovery plan 4) Provide superior customer service through the IT end-user support functions Rapidly resolve customer service issues Log issues and evaluate for trends and proactive preventive measures Install and maintain end user equipment at all locations Provide excellent customer service Support the video security system as required 5) Manage and leverage IT vendor relationships Conduct periodic reviews of current applications with the source vendor(s) highlighting the organization’s needs and making implementation recommendations Leverage the vendor relationships wherever possible to the organization’s benefit 6) Provide organization support and leadership in the evaluation, selection and deployment of new technologies Ensure cost/benefit analysis is performed Manage the selection / negotiation / implementation process 7) Work with the organization to review, design and implement process improvements Learn and maintain an understanding of the core business processes Working with management, identify business processes for improvement Design and implement identified business process improvements 8) Manage the IT resources to facilitate best use of the IT investment Monitor information resource investments utilization and available capacity Prepare, monitor and manage the department’s budget and expenditures 9) Hire, guide, coach and mentor the IT staff Manage the IT staff’s responsibilities, assignment and activities Ensure productive utilization of the department’s resources Provide staff development, including business operations understanding Work to select optimum staff members and minimize staff turnover Interested and qualified applicants should apply at www.mikes.jobs
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