Details: Office Location / Address: Regular Education Level: NAM-USA-TX-Irving Shift: Full-time Employee Status: Bachelor's Degree Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. The group is responsible for integrating solutions and providing turnover to voice operations for ongoing support. The roles and responsibilities are to plan, place, and coordinate new services and engineering initiatives for existing and future voice deployment from inception through completion. The goal of the department is to provide voice network stability and reliability for branch, campus, contact center and trading floor environments.The Global Voice Integration team is seeking a senior voice person to help the evolution of Citi's enterprise voice infrastructure. This individual will be responsible for ensuring the implementation readiness of new technologies and products prior to large scale deployments. § Ensure new products and technologies are implementation friendly and are turn-key deployable.§ Provide Subject Matter Expertise on new products and technologies to existing project teams and liaise with CATE Solutions Development.§ Assist with knowledge transfer of new products to internal integration/engineering teams.§ Participate, when required, in design efforts, assessment, analysis and troubleshooting§ Provide technical leadership and serve as the technical point of contact for the new product/technology.§ Support the regional voice project and operational teams with technical subject matter expertise - provide training as appropriate.§ Develop deployment guides and assist project teams with consulting on engineering design and implementation§ Development of & implementation of processes to allow repeatable designs with the view of provisioning automation and efficiencies.§ Create knowledge base and offer innovative ideas that will enhance our solutions
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