Details: Office Location / Address: 1000 TECHNOLOGY DRIVE, O'Fallon, MO Education Level: High School Diploma/GED Shift: Evening Job Employee Status: Regular Citigroup's Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise. Analyst will be responsible for contacting support teams, maintaining incident record, opening bridge lines, assisting with business communications, and management escalations. The goal is to identify, track, and resolve any pain affecting our technology environment from an application or business process point of view as quickly as possible. 24/7 monitoring business processes and applications using a variety of monitoring tools and manual health checks. Analyst will be required to record, classify, and prioritize alerts/issues within the environment. Maintaining and updating procedures, processes to be used within our department.
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